Refund policy

Return, Replacement & Refund Policy

At Siri Kamalini Textiles, every order is carefully inspected before dispatch. We are committed to delivering the correct product in perfect condition. Please read our policy carefully before placing an order.

Eligibility for Return

We accept returns only in the following cases:

You received a wrong product (different from what you ordered).
You received a damaged product.

Returns will not be accepted for any other reason, including change of mind, dislike of color, fabric, design, or ordering the wrong product.

Mandatory Unboxing Video

To raise a return request, a single continuous unboxing video is compulsory.

The video must:

Be recorded from the beginning of opening the package.
Have no cuts, pauses, edits, or interruptions.
Clearly show the sealed package before opening.
Clearly display the AWB (tracking label) and Order ID for at least 5 seconds before opening the parcel.
Show the complete unboxing process until the product is fully visible.

Return requests without a valid continuous unboxing video will not be accepted.

Replacement Policy

Replacement is available only if we have sent the wrong product.
We do not offer replacements for products selected by the customer, including cases where the customer wishes to exchange for another color, design, fabric, or product.
If the ordered product is unavailable for replacement, a refund will be processed.

Refund Policy

Once the returned product is received and inspected, eligible refunds will be processed.

For prepaid orders, the refund will be credited to the original payment method used during purchase.
For Cash on Delivery (COD) orders, we will request your bank account details or UPI ID to process the refund.
Refunds will be initiated after successful verification of the returned product and may take 5–10 business days to reflect, depending on your bank or payment provider.

Return Conditions

The product must be unused, unwashed, and in its original condition.
All original tags, packaging, and accessories (if any) must be intact.
Products that have been used, washed, altered, or damaged after delivery will not be eligible for return or refund.

Contact Us

If you receive a wrong or damaged product, please contact our customer support within the timeframe mentioned on the website and provide your Order ID along with the mandatory unboxing video for verification.